RETURN AND REFUND POLICY
Refunds or Replacements for Service Issues
If the Customer encounters an inability to use the Services due to an error, technical failure, or negligence directly attributable to eSIM Station, they are entitled to request a refund or a replacement eSIM. This policy ensures that Customers are compensated for service issues stemming from factors within eSIM Station's control. However, refunds or replacements will only be provided in cases where the issue is confirmed to have arisen from a fault on the part of eSIM Station. Refund requests arising from other reasons will not be accepted.
Timeline for Refund Requests
Refund requests must be submitted within thirty (30) days of the purchase date. If eSIM Station successfully resolves the Customer's issue, thereby restoring service functionality, within ten (10) days of the Customer notifying the company of the problem, eSIM Station will not be obligated to issue a refund. This condition reinforces eSIM Station's commitment to resolving issues swiftly and effectively without unnecessary refund obligations.
Obligation to Cooperate
The Customer must actively and fully cooperate with eSIM Station to address and resolve the reported problem. Should the Customer fail to cooperate or refuse to assist in resolving the issue, eSIM Station reserves the right to deny any refund or replacement requests. The resolution process is a collaborative effort, and cooperation is essential to identify and rectify any service issues.
Validity of Data Packages
All data packages provided by eSIM Station come with a clearly defined validity period, which is communicated at the time of purchase. Once the validity period has expired, no refunds will be issued for any unused data remaining in the package, regardless of the circumstances. This policy ensures that Customers utilize the purchased services within the allocated time frame.
Refund Limitations
Refunds will only be granted for verified faults or errors attributable to eSIM Station. Situations such as accidental purchases, issues arising from Customer error, or problems related to third-party networks or devices that are not the responsibility of eSIM Station will not qualify for a refund or replacement. This limitation ensures that refund policies remain fair while protecting the company from unwarranted claims.
By clearly outlining these policies, eSIM Station establishes transparency and ensures both parties—Customers and the company—adhere to their respective responsibilities in maintaining service standards and addressing any service disruptions effectively.