2. Description of Services

2.1. Use of Services

eSIM Station is a global eSIM marketplace that makes international connectivity more accessible through eSIM technology. By offering data, voice, and text packages in many countries, eSIM Station reduces the need for physical SIM cards, catering to travelers seeking seamless connectivity.

The services provided by eSIM Station include a variety of eSIM data, voice, and text packages that can be purchased worldwide, immediately activated on any eSIM-compatible device, and used to ensure uninterrupted connectivity.

Account Creation

To use the Services, the Customer must register with eSIM Station and create an account ("Account"). As part of this process, the Customer will be required to provide specific information, including but not limited to their name, address, phone number, and email address. By using the Services, the Customer agrees to:

  • Provide true, accurate, current, and complete information as requested during the registration process.
  • Maintain and promptly update Account information to ensure its accuracy, currency, and completeness.

The Customer is the sole authorized user of their Account and is responsible for maintaining the confidentiality of their login credentials, password, and Account number. Regardless of whether the Customer authorizes such use, the Customer is solely and fully responsible for all activities conducted under their password or Account.

Account Security

eSIM Station does not control the use of any Account and explicitly disclaims any liability arising from such use. The Customer agrees to notify eSIM Station immediately if they suspect unauthorized access to their password or Account or any other security breach.

The individual registering for the Services will, for the purposes of these Terms of Service, be the contracting party ("Account Holder") and the person authorized to use the associated Account(s) provided by eSIM Station in connection with the Services. However, if the Customer registers for the Services on behalf of their employer, the employer will be deemed the Account Holder.

As the Account Holder, the Customer is solely responsible for compliance with these Terms of Service and is the sole beneficiary of all rights arising from them. The Customer's Account is non-transferable and cannot be assigned to another individual or entity.

The Customer must immediately notify eSIM Station of any unauthorized use of their password or credentials, or any breach or potential threat to the security of eSIM Station or the Customer's Account.

2.2. Registration for Using eSIM Station Services

All Customers, including End Users, Corporate Users, End Customers, and Job Applicants as defined in Section 1, must accept the General Terms and Conditions to access and use eSIM Station services. During the registration process, the following information is required:

For End Users

Personal details such as First Name, Last Name, and Email Address are necessary to interact with and perform transactions directly via the eSIM Station website (https://www.esimstation.com) or mobile application.

For Corporate Users

Additional information is required to meet the unique needs of businesses, including:

  • Company Name
  • Company Address
  • Email Addresses of Company Users
  • Company Website
  • Region
  • Industry
  • Phone Number
  • Relevant Contacts and any other pertinent details

This information helps us tailor our services to operational needs and ensure efficient service delivery to End Customers.

For End Customers

When services are ordered on behalf of an End Customer by another eSIM Station account holder, such as a Corporate User, any necessary information is handled by the initiating party. Corporate Users are responsible for ensuring that personal data of End Customers is collected in compliance with applicable data protection regulations.

For Intermediaries (e.g., Hotels or Travel Agencies)

In cases where eSIM Station services are provided through intermediaries, the intermediary may provide the required registration information on behalf of the Customer.

Additional Data Collection

To adapt to evolving service requirements and enhance user experience, eSIM Station reserves the right to collect additional information from all customer categories as deemed necessary. Such data collection will:

  • Be conducted in a manner that respects privacy and complies with data protection laws.
  • Not require any further amendments to these Terms and Conditions.

Customers will be appropriately informed about any such additional data collection through our standard communication channels.

2.3. Responsibilities of eSIM Station

eSIM Station will make reasonable efforts to provide high-quality services to the Customer. However, eSIM Station does not guarantee that the services will be uninterrupted, delivered on time, secure, or free of errors.

While we strive for operational excellence, certain factors, such as technical issues, third-party dependencies, or unforeseen circumstances, may impact the reliability or availability of the services. In such cases, eSIM Station will endeavor to resolve issues promptly to minimize inconvenience to Customers.

2.4. Responsibilities of the Customer

The Customer must not engage in any malicious, illegal, or fraudulent activities or actions that could disrupt or damage the Network while using the Equipment or Services provided by eSIM Station.

If the Customer violates their obligations under Section 2.4, eSIM Station reserves the right to suspend the Customer's access to the Services. During any suspension period, the Customer will remain responsible for paying all Fees due under this Agreement for the suspended Services.

2.5. Device Compatibility

The Customer is responsible for ensuring that their device is eSIM-compatible and network-unlocked. Device compatibility may vary depending on the operator and the country of origin. Customers must review the list of eSIM-compatible devices provided at the time of purchase.

By checking the box confirming their device's eSIM compatibility, the Customer accepts responsibility for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive and may require updates to include newly announced eSIM-compatible devices. Customers are encouraged to stay informed about updates to the compatibility list.